Refund Policy

Last updated: March 2024

1. Refund Eligibility

We offer refunds under the following circumstances:

• Technical issues preventing app usage
• Service unavailability for extended periods
• Billing errors or duplicate charges
• Unsatisfactory service quality

2. Refund Process

To request a refund:

• Contact our support team within 14 days of purchase
• Provide your order details and reason for refund
• Allow up to 5-7 business days for processing

3. Non-Refundable Items

The following are not eligible for refunds:

• Usage of premium features
• Subscription time already consumed
• Custom or personalized services

4. Refund Methods

Refunds will be processed through the original payment method. Processing times may vary depending on your payment provider.

5. Contact Us

If you have any questions about our refund policy, please contact us at support@nutrilensai.com